Why you need to update your utility provider credentials

Metry needs login credentials for your utility providers to keep track of which metering points you have and to sync their metering values.

If the credentials change so that we can no longer log in to the utility’s customer portals, we notify you both in the Metry portal and in the collection report we send out at the beginning of each month.

Why have my credentials stopped working?

There are several possible reasons for this.

• You have requested a new password for the utility’s customer portal. You must then enter the new password for the utility in the Metry portal.
• The account is registered on an email address belonging to someone who has left your company.
• Security reasons, e.g. credentials need to be updated annually.
• The utility has updated their login process and requires customers to re-register.
• You are no longer a customer of the utility for the metering points on the account.

How do I update credentials in Metry?

• In the Metry portal , click the Collection icon on the far left.
• Select Utility providers and click the utility you want to update credentials for.
• Click the credentials you want to update.
• Update the information in the password/PIN field.

I have a new customer number or a new email address registered

To avoid duplicates of your metering points, you need to first remove the old credentials and then add new ones.

• Follow the first three steps in the section How do I update credentials in Metry?
• Click the Remove credentials button at the bottom of the credentials panel.
• Select Keep metering points when asked what to do with the content on the customer account.
• If you just removed the only credentials you had for the utility, you need to add the utility again. Click Add utility provider, search for the utility in the list and select Continue. Skip this step if you had multiple sets of credentials.
• Click Add credentials for customer portals.
• Enter the new credentials and click Save.

We are no longer a customer of the utility for the metering points on the account

We recommend removing all expired credentials for utility providers where you no longer have metering points. This makes it easier to notice if other credentials stop working.

• Follow the first three steps in the section How do I update credentials in Metry?
• Click the Remove credentials button at the bottom of the credentials panel.
• Select Move to trash in response to the question about what to do with the collected metering points if you no longer want to collect data from them. If you want to keep them, select Keep metering points instead.

If anything is unclear, or if you need help entering your new credentials in the Metry portal, contact our support at +46 31-388 67 67 or by email at support@metry.io .