What monitoring does Metry provide for my data collection?

Metry monitors data collection of monthly values for utility provider metering points.

Collection report

A collection report is sent on the sixth working day of each month. It contains an overview of all metering points that are still missing the previous month’s value, with a reason why the value is missing and what actions Metry is taking.

The comments are also available in the customer portal on each metering point under Information about data collection. You can reply directly to the collection report email and your message will go straight to support.

Extended SLA

It is possible to order an extended variant of our SLA. This includes more collection reports, additional actions for collecting missing monthly values, access to phone support, and free one-off file imports of monthly values. Contact support@metry.io if you are interested.