There are metering values on the utility's customer portal, why aren't they being collected in Metry?

There are several reasons why metering values may be present on the utility’s customer portal but missing in Metry.

The metering value was updated after the last scheduled collection.

• Try syncing the collection manually

The metering value is not ready to be collected

Metry only collects complete, quality-assured values. If a value is still being processed by the utility, it will be picked up in the next scheduled collection.

If you want more information about why your value has not been collected, contact our support team.