Billing FAQ

I have received two identical invoices

Duplicate invoices sometimes occur when an invoice is re-sent or when a billing system processes a document twice. Before contacting us, check whether both invoices have different invoice numbers. If they do, only one is correct. If the numbers are identical, one is a duplicate.

Contact support@metry.io with both invoice numbers and we will clarify which one to pay and issue a credit note for the duplicate if needed.

My invoice has the wrong reference number or project number

If your organization requires a specific purchase order number or project code on the invoice, contact support@metry.io before the invoice is due. Include the correct reference and the invoice number, and we will issue a corrected invoice.

I do not understand what a line item on my invoice covers

Each line item corresponds to a pricing plan or add-on service in your agreement. If you are unsure what a line item refers to, contact support@metry.io and include the invoice number. We will explain each charge and where it comes from.

I want to split the invoice across multiple recipients

If your organization invoices energy costs to different departments or subsidiaries, we can split billing accordingly. Contact support@metry.io and describe how you want costs divided. We will adjust the billing setup for future invoices.

I received an invoice for a period after we cancelled our subscription

If you received an invoice for a period you believe falls after your cancellation date, contact support@metry.io with your cancellation confirmation and the invoice in question. We will review and issue a credit note if the charge was incorrect.

I want to lock in my current price

If you want to avoid upcoming price changes, contact support@metry.io . We can discuss the options available under your current agreement.

How do I cancel my Metry subscription?

To cancel, contact support@metry.io . Include the account name and the desired end date. We will confirm the cancellation and any notice period that applies under your agreement.

For all billing questions not covered here, email support@metry.io or call +46 31-388 67 67.